PRE-ORDER POLICY

Some items in our store may be offered to you as a pre-order. If an item is on pre-order, this will be visible on the product page of the pre-order item and is also confirmed via email upon purchase. This pre-order policy lays out the logistics of how they work, how you can change or cancel these kinds of pre-order purchases.

 
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We will collect a payment from you at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

You can cancel a partially paid pre-order order that has not yet been fulfilled by emailing us at hello@getrugd.com at least 24 hours before the anticipated available date of the product. I.e if you order a product for pre-order with dispatch date 30 August, you have until 29 August to cancel. 

If the order has been fulfilled, we're unable to cancel the order and if you wish to return the order, please see our returns policy for more details on returns and refunds.