What's the minimum order?

30 units of drinkware, mixed however suits your shelf across StubCups and StubJugs. Accessories like StubBoots can go in any order but don't count towards the 30.

How do the volume discounts work?

Once your order crosses a threshold, that discount applies across the whole order. It counts total drinkware units, so a mixed order of StubCups and StubJugs adds up together.

• 50 units or more, 7% off
• 100 units or more, 14% off
• 200 units or more, 19% off

Accessories are a flat wholesale rate and sit outside the tiers. Planning 500 units or more? Email us and we'll quote it directly.

How do I reorder quickly?

Your full order history sits in your account. Pull up a past order and run it again, or build a shopping list of what you stock most and turn that into an order in one go.

Can I change or cancel an order?

Email hello@getrugd.com as soon as you can. We'll do what we can up until the order is packed and lodged with the carrier. Once it's lodged it's on its way.

When do I pay?

Full payment before dispatch, either through the portal at checkout or by bank transfer using the details on your Pro Forma invoice. Prices are ex GST, with GST shown separately at checkout.

How long until my order ships?

Orders are usually processed within 7 business days of payment clearing. We'll let you know if anything is going to take longer than that.

What if something is on pre-order?

Two options, your call. We can split the shipment and send what's in stock now, with the rest to follow at your cost for the second freight leg. Or we hold the whole order and send it in one go once everything has landed. Let us know which you'd prefer when you place the order.

Why isn't freight charged at checkout?

Your order will show freight as TBC. Once it's placed we compare rates across carriers including TNT and Aramex, then invoice freight separately at the best rate we can find for your address and order size. It's almost always cheaper than a flat rate calculated upfront.

What if the freight quote doesn't suit?

You have two options. Cancel the order for a full refund any time before dispatch, or book your own carrier.

How do I book my own freight?

Email hello@getrugd.com. Once your order is packed we'll confirm everything your carrier needs: carton count, dimensions, total weight, the collection address, and the dates and times we can have it ready. Book your collection to suit that window and let us know the details so we can have it waiting on the dock.

Where can I sell RUGD products?

In your physical store only. RUGD products can't be listed, advertised or sold as a shoppable item on any online channel. That covers your own website, marketplaces like eBay and Amazon, online classifieds, and social media shopfronts or checkout features.

What price do I sell at?

At the current RRP shown in the portal, with one exception below.

Can I ever discount?

Yes, in November and June. These line up with Black Friday and End of Financial Year. During either month you're welcome to drop your in-store price by whatever amount you like. Completely optional, and there's no obligation to discount at all. Outside those two months, stick to RRP.

We run our own promotions through the year, including in March, and during those we may discount below RRP on getrugd.com. You're not expected to match them and you're never required to discount. If a customer mentions our price, let them know you're stocking at RRP and send them our way if they'd like to talk about it.

Do I get an exclusive area?

No, we don't offer regional exclusivity to any stockist.

Can I offer engraving?

Yes, and you set your own price for it. It's entirely optional. Just keep the RUGD name visible on the product, make sure any artwork you're engraving is yours to use, and note that engraving quality is on you rather than covered by our defect process.

Do I get display material?

Yes. We have A5 counter banners for each product line, and they're free. Add them to your cart like any other product, they'll show at $0. Pick the ones that match what you're stocking, so a StubCup banner if you're taking StubCups, a StubJug banner if you're taking those.

When do I get listed on the store locator?

About 7 days after your first order ships you'll appear on our stockist map, so customers looking for RUGD near them can find you. Nothing you need to send us, we'll use the store address on your account. If that address changes, update it in the portal or let us know.

Something arrived damaged

Let us know within 48 hours of receipt with photos, or as soon as you reasonably can if your store was closed when it was delivered. We'll sort a replacement or credit.

Slight colour and finish variation between production batches is normal and isn't a fault.

A customer has a warranty claim

RUGD products carry the same warranty whether they're bought from us or from your store. Send the customer to hello@getrugd.com and we'll take it from there, so you're not out of pocket handling it. Full terms are in our warranty policy.

Worth a read of that policy and our care guides so your team can give customers accurate advice on the floor.

Can I return stock that isn't selling?

Wholesale purchases are final, so returns are only for products that arrive faulty or damaged. If something isn't moving, get in touch and we'll talk through merchandising or a different colour mix on your next order.

How do I log in?

Head to your account and enter the email address your account was set up with. We'll send you a six digit code, so there's no password to remember.

Can my team have access?

Shopping lists can be shared with your team, so anyone can pull up what you normally order and place it. If you need someone else set up with their own login, email us.

My details have changed

Update your addresses and contact details in the portal yourself. Keep your delivery address current, since we can't be responsible for a shipment that goes astray on an out-of-date address.